From RFQ to after-sales: how ordering, packaging, OEM projects and quality claims are handled.
Send product type, material, dimensions, quantity, application and files.
Day 0We confirm feasibility, missing dimensions, documents and lead time.
1-2 daysSpec lock, material preparation, fabrication and in-process checks.
Per quoteOutgoing inspection, packing photos on request and export documents.
Before dispatchSend product type, material, dimensions, quantity, application and drawing or sample photos via the inquiry form or email.
Engineering reviews spec and replies with manufacturability feedback, lead time and quote—typically within 24 business hours.
Confirm PO with agreed scope, documents and delivery terms; production starts after spec lock and any sample approval.
Mesh rolls are wrapped and boxed; cut discs and screen packs use layered separators in cartons.
Larger fabricated parts are crated with corner protection; packing photos available on request before shipment.
Export documents include commercial invoice and packing list; MTC and inspection reports when ordered.
NDA available before drawing exchange. We support OEM filter elements, fabricated assemblies and repeat production.
First-article inspection and dimensional reports can be agreed for validation projects.
Repeat orders use archived drawings and layer lists to keep dimensions consistent.
Quality issues: send photos, batch reference and inspection data for review.
If a confirmed quality issue is found, we work with the buyer to arrange replacement, repair, credit or corrective action according to the agreed order terms.
Engineering remains available for reorder, spec tweaks and duty changes on future batches.
Typically within 24 business hours for complete specifications; complex drawings may need extra review time—confirmed on receipt.
Yes—labels, cartons and packing marks can be discussed for repeat orders.
Document with photos and batch data; we review and respond per agreed PO terms.
Yes. Factory visits, video calls and remote workshop checks can be arranged for qualified projects after confirming the product scope, schedule and visit requirements.
Terms are confirmed per quote and customer profile—discuss on first order.
Send product type, material, dimensions, quantity, application and files. Engineering checks the route before quoting.
Uploaded reference files are included with the inquiry. For larger CAD packages, reply to the confirmation email or send them here:
Our team typically replies within 24 business hours.